Delivery & Discreet Shipping
Tracked shipping to all 50 US states and 100+ countries, in plain unmarked packaging with nothing on the outside to indicate the contents.
Rates & Timelines
All services are tracked. Free shipping on US standard orders over $500.
| Service | Transit Time | Starting At | Included |
|---|---|---|---|
| Standard | 5-7 BUSINESS DAYS | $9.99 | Tracked delivery, full packaging protection, insurance. Free over $500. |
| Express | 2-3 BUSINESS DAYS | $24.99 | Priority handling, real-time tracking, temperature control, signature on delivery. |
| Overnight POPULAR | NEXT BUSINESS DAY | $49.99 | Guaranteed next-day delivery, premium packaging, GPS tracking, insured for full value. |
| International | 5-15 BUSINESS DAYS | VARIES | Worldwide delivery, full customs documentation, duty assistance, door to door. |
Discreet Packaging Standards
Every order ships with discretion and protection in mind — nothing on the outside indicates the contents.
Discreet by default
Plain, unmarked, vacuum-sealed packaging with neutral labelling — no mention of contents or our company name.
Double boxing
Orders are double-boxed with shock-absorbent materials to prevent damage in transit.
Odour & moisture proof
Heat-sealed, moisture-resistant inner barriers keep products stable and fully concealed.
Tracked documentation
A Certificate of Analysis (COA) goes inside discreetly, and the tracking number is emailed to you. SDS handling information is covered on our safety guidelines page.
Order Tracking
Once your order ships you get a tracking number by email and can follow the package in real time:
- ALERTSInstant email and SMS notifications at each stage
- CARRIER LINKSDirect tracking links in your notification
- ETAEstimated delivery dates
- CONFIRMATIONDelivery confirmation when it arrives
- 24/7Round-the-clock access to tracking info
Track by order number and email address on the site, or click the tracking link in the shipping notification.
What We Stand Behind
Same-day processing
Orders placed before 2 PM EST are processed and shipped the same business day.
Secure packaging
Tamper-evident seals and standard security measures on every shipment.
Damage replacement
If your package arrives damaged, we replace it immediately at no cost.
Price match
Free re-shipment if you find a better price within 14 days of purchase.
Delivery Services on Request
University & lab delivery
We work with receiving departments and can schedule specific delivery times. Contact us to coordinate.
Unboxing assistance
Video instructions and unpacking guides for complex orders, plus setup support from our team.
Rerouting
Need to change the delivery address? Contact us before shipment and we reroute the package free of charge.
Customs clearance
For international orders we handle documentation and provide clearance assistance to keep delivery moving.
Common Questions
What regions do you deliver to?
All 50 US states and 100+ countries worldwide. Delivery times and costs vary by location — contact us for your specific area.
Can I schedule delivery for a specific time?
Yes. Overnight and Express shipments include specific delivery windows. Contact us to arrange a preferred time.
What if I'm not home for delivery?
Packages require a signature or can be left with a designated recipient. For valuable orders we notify you before delivery.
Are there weekend and holiday deliveries?
Standard shipping runs Monday-Friday. Overnight weekend delivery is available at premium rates.
What's your on-time delivery rate?
We maintain a 99.2% on-time delivery rate. If your package is late, contact us for expedited re-shipment or a refund.
New here? Start with how to order, then check the full FAQ.
Talk to Support
Our customer service team answers shipping inquiries directly.